Terms & Conditions

WELCOME TO TRUNK STUDIOS

By continuing to access TRUNK Studios or website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy, govern TRUNK Studios relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms & Conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website, enter the studio or sign up for a membership. 

 

2 & 3 CLASS CREDIT MEMBERSHIPS (Valid from 28th December 2025)

  • Minimum term 12 instalments, and you may not cancel or terminate the membership before that date for any reason whatsoever.

  • The term of the membership commences on the date that you purchase the membership or such other date as is agreed by TRUNK Studios. This membership allows you to attend one regularly scheduled class per week, but excludes guest teachers, workshops, retreats, teacher training or other special events.

  • Missed classes can be carried forward by 7 days but will expire after that time.

  • No shows and late cancellations deem your classes as used for that week

  • Memberships can be suspended two times per year if you are planning a holiday or suffer illness or injury that prevents you from practicing. The minimum period of suspension is one weeks to a maximum of four weeks. Notification must be received via email (1 weeks notice) prior to commencement of holiday or include a doctors certificate.

  • After the expiry of the Minimum Term, the membership will continue indefinitely until you advise TRUNK Studios via email - info@trunkstudios.com.au - that you wish to terminate the membership.

  • Provided we receive your cancellation notice via email to info@trunkstudios.com.au at least 14 days prior to the designated billing date, your membership will end at the end of that bill period and no further payments will be deducted. Cancellation notice cannot be suspended.

  • Verbal, phone or Social Media cancellation or suspension requests will not be accepted.

  • Membership fees will be charged to your credit card or bank account weekly via Stripe/direct debit.

  • It is your responsibility to ensure there are sufficient funds available to cover the weekly auto-debit.

  • TRUNK Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • If your weekly/fortnightly Direct Debit Membership payment can not be processed by Stripe (eg. due to change of card/details or insufficient funds), your Membership will be suspended until payment recommences. Stripe will charge you a declined processing fee. Your membership however will continue and your fees are due as per normal schedule.

  • The terms and conditions of our third party biller, Stripe, form a binding component of your membership agreement. By purchasing a Membership, or attending any class using an Membership, you are deemed to have agreed to and signed the stripe Terms.

  • please check booking conditions

3 MONTH UNLIMITED PREPAID PASS

  • Valid for 3 months from first booking.

  • Cannot be extended, refunded or exchanged.

  • Can be suspended 1x for 14 days. Suspension requests must be sent via email to info@trunkstudios.com.au with a minimum of 7 days notice. Your Membership will extend by the number of days your suspension/s lasted.

  • Pass is no longer valid after its expiration date

  • Passes cannot be shared. Anyone found to be sharing their pass will be denied entry and have their pass or membership cancelled.

  • Booking conditions apply. No shows & late cancellations will incur a $15 fee.

CLASS PASSES

  • 5 Class Passes are valid for 2 months from your first booked class

  • 10 Class Passes are valid for 6 months from your first booked class

  • 20 Class Passes are valid for 8 month from your first booked class

  • Please note, that irrespectively if you have attended the class or not, the pass activates on that day

  • Trunk Studios does not offer refunds, transfers, suspensions or extensions on 5/10/20 Class Passes for change of mind, injury, illness, change of address or any other reason. All purchases are final.

  • Passes cannot be shared. Anyone found to be sharing their pass will be denied entry and have their pass or membership cancelled.

  • Any non-cancellations, no show or absent will result in forfeiting that visit. If you do not attend a booked session or cancel at least 4 hours of class commencement time, you will be charged for the class.

  • The class passes and memberships exclude attendance at guest teachers’ classes and workshops.

 

INTRO OFFER

  • All Intro passes at TRUNK Studios may only be purchased by new members who have not yet attended the studio.

  • Intro Offers will be valid for a specified terms, expressed as “14 (consecutive) days”. Intro passes are activated from booked class or day of purchase Trunk Studios. Please check specifications of particular offer.

  • No refunds, transfers, suspensions or extensions are offered on unused portions of any Introductory Offer due to illness, injury, change of address or any other reason.

  • Unused passes expire after 3 month from purchase

 

6 MONTHS UNLIMITED/6 MONTH FULL STUDIO MEMBERSHIP

  • The minimum term of the 6 Month Unlimited/Full Studio Membership is 6 months (Minimum Term), and you may not cancel or terminate the 6 Month Unlimited Membership before that date for any reason whatsoever.

  • This pass allows you unlimited regularly scheduled classes, but excludes guest teachers, workshops, retreats, teacher training or other special events.

  • Reformer only incl in FullStudio Membership

  • No refunds, transfers, suspensions or extensions are offered on unused portions of the 6 Month Unlimited Membership due to illness, injury, change of address or any other reason.

  • MEMBERSHIP IS ONGOING INDEFINITELY AND CAN ONLY BE CANCELLED after 6 Months via email

  • After 6 Month Your membership fee will continue as per previous schedule.

  • Memberships can be suspended 3x per year if you are planning a holiday or suffer illness or injury that prevents you from practicing. The minimum period of suspension is one weeks to a maximum of four weeks. Notification must be received via email (1 weeks notice) prior to commencement of holiday or include a doctors certificate.

  • Your Membership will extend by the number of days your suspension/s lasted

  • To cancel your membership after your 6 Month period you must notify us via email - info@trunkstudios.com.au - 4 weeks prior (28 days) to your termination date. Cancellation notice cannot be suspended.

  • Verbal, phone or cancellation via Social Media will not be accepted.

  • Membership fees will be charged to your credit card or bank account fortnightly via Stripe.

  • It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit.

  • Trunk Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • If your weekly/fortnightly Direct Debit Membership payment can not be processed by Stripe (eg. due to change of card/details or insufficient funds), your Membership will be suspended until payment recommences. Stripe will charge you a declined processing fee.

  • The terms and conditions of our third party biller, Stripe, form a binding component of your Membership agreement. By purchasing a 6 Month Unlimited Membership, or attending any class using an Unlimited Membership, you are deemed to have agreed to and signed the Stripe Terms.

  • regular Reformer classes are defined as Align, All Level, Dynamic & Cardio

Lifestyle (PLUS) Membership/Unlimited Mat Memberships

  • The minimum term of the Unlimited Membership is 2 months or 8 Instalments (Minimum Term), and you may not cancel or terminate the Unlimited Membership before that date for any reason whatsoever.

  • The term of the Unlimited Membership commences on the date that you purchase the membership or such other date as is agreed by Trunk Studios. This membership allows you unlimited regularly scheduled classes, but excludes guest teachers, workshops, retreats, Reformer Pilates, teacher training or other special events.

  • Memberships can be suspended three times per year if you are planning a holiday or suffer illness or injury that prevents you from practicing. The minimum period of suspension is one weeks to a maximum of four weeks. Notification must be received via email (1 week notice) prior to commencement of holiday or include a doctors certificate.

  • After the expiry of the Minimum Term, the membership will continue indefinitely until you advise Trunk Studios via email - info@trunkstudios.com.au - that you wish to terminate the membership.

  • Provided we receive your cancellation notice via email to info@trunkstudios.com.au at least 28 days prior to the designated billing date, your membership will end at the end of that bill period and no further payments will be deducted. Cancellation notice cannot be suspended.

  • Membership fees will be charged to your credit card or bank account fortnightly via Stripe.

  • It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit.

  • Trunk Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • If your weekly Direct Debit Membership payment cannot be processed by Stripe (eg. due to change of card/details or insufficient funds), your Membership will be suspended until payment recommences. Stripe will charge you a declined processing fee.

  • The terms and conditions of our third party biller Stripe, form a binding component of your membership agreement. By purchasing an Unlimited Membership, or attending any class using an Unlimited Membership, you are deemed to have agreed to and signed the Stripe Terms.

  • regular Reformer classes are defined as Align, All Level, Dynamic & Cardio

Full Studio (PLUS) Membership/Camperdown Unlimited/Unlimited Reformer Memberships/OG Mascot

  • The minimum term of the Unlimited Membership is 2 months or 8 Instalments (Minimum Term), unless otherwise agreed, and you may not cancel or terminate the Unlimited Membership before that date for any reason whatsoever. The term of the Unlimited Membership commences on the date that you purchase the membership or such other date as is agreed by Trunk Studios. This membership allows you unlimited regularly scheduled classes to Reformer Pilates, Mat Pilates, Yoga, Barre but excludes guest teachers, workshops, retreats, teacher training or other special events.

  • Memberships can be suspended three x per year if you are planning a holiday or suffer illness or injury that prevents you from practicing. The minimum period of suspension is one week to a maximum of four weeks. Notification must be received via email (1 weeks notice) prior to commencement of holiday or include a doctors certificate.

  • After the expiry of the Minimum Term, the membership will continue indefinitely until you advise Trunk Studios via email - info@trunkstudios.com.au - that you wish to terminate the membership.

  • Provided we receive your cancellation notice via email to info@trunkstudios.com.au at least 28 days prior to the designated billing date, your membership will end at the end of that bill period and no further payments will be deducted. Cancellation notice cannot be suspended.

  • Membership fees will be charged to your credit card or bank account weekly via Stripe.

  • It is your responsibility to ensure there are sufficient funds available to cover the weekly auto-debit.

  • Trunk Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • If your weekly Direct Debit Membership payment can not be processed by Stripe (eg. due to change of card/details or insufficient funds), your Membership will be suspended until payment recommences. Stripe/GoCardless may charge you a declined processing fee.

  • The terms and conditions of our third party biller Stripe/GoCardless, form a binding component of your membership agreement. By purchasing an Unlimited Membership, or attending any class using an Unlimited Membership, you are deemed to have agreed to and signed the Stripe/GoCardless Terms.

Limited MEMBERSHIPS (Essential/Double Trouble/DUO/Twice a Week)(2025 & OLDER)

  • The minimum term of the Essential/Double Trouble Membership is 2 months or 8 instalments (Minimum Term), and you may not cancel or terminate the Membership before that date for any reason whatsoever.

  • The term of the Membership commences on the date that you purchase the membership or such other date as is agreed by Trunk Studios. This membership allows you to attend one regularly scheduled class per week, but excludes guest teachers, workshops, retreats, teacher training or other special events.

  • Missed classes cannot be carried forward into the next week. You forfeit your class for that week. Example: If you aren’t coming in week A, you cannot carry that class over and attend twice in week B, there are no make up classes.

  • Class cycles are Monday to Sunday, credits are issued accordingly

  • No shows and Late cancellations deem your classes as used for that week

  • Memberships can be suspended three per year if you are planning a holiday or suffer illness or injury that prevents you from practicing. The minimum period of suspension is one weeks to a maximum of four weeks. Notification must be received via email (1 weeks notice) prior to commencement of holiday or include a doctors certificate.

  • After the expiry of the Minimum Term, the membership will continue indefinitely until you advise Trunk Studios via email - info@trunkstudios.com.au - that you wish to terminate the membership.

  • Provided we receive your cancellation notice via email to info@trunkstudios.com.au at least 28 days prior to the designated billing date, your membership will end at the end of that bill period and no further payments will be deducted. Cancellation notice cannot be suspended.

  • Membership fees will be charged to your credit card or bank account fortnightly via Stripe/GoCardless.

  • It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit.

  • Trunk Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • If your weekly/fortnightly Direct Debit Membership payment can not be processed by Stripe (eg. due to change of card/details or insufficient funds), your Membership will be suspended until payment recommences. Stripe will charge you a declined processing fee.

  • The terms and conditions of our third party biller, Stripe/GoCardless, form a binding component of your membership agreement. By purchasing an Unlimited Membership, or attending any class using an Unlimited Membership, you are deemed to have agreed to and signed the Stripe/GoCardless Terms.

  • discounted regular Reformer classes are defined as Align, All Level, Dynamic & Cardio

Unlimited Reformer Membership/Unlimited Yoga & Mat Membership

  • The minimum term of the Unlimited Membership is 12 Instalments which equals 12 weeks (Minimum Term), unless otherwise agreed, and you may not cancel or terminate the Unlimited Membership before that date for any reason whatsoever. The term of the Unlimited Membership commences on the date that you purchase the membership or such other date as is agreed by TRUNK Studios. This membership allows you unlimited regularly scheduled classes to Reformer Pilates, Mat Pilates, Yoga, Barre (Unlimited Reformer) OR Mat Pilates, Yoga, Barre (Unlimited Yoga & Mat) but excludes guest teachers, workshops, retreats, teacher training or other special events.

  • Memberships can be suspended three x per year if you are planning a holiday or suffer illness or injury that prevents you from practicing. The minimum period of suspension is one week to a maximum of four weeks. Notification must be received via email (1 weeks notice) prior to commencement of holiday and/or include a doctors certificate.

  • After the expiry of the Minimum Term, the membership will continue indefinitely until you advise TRUNK Studios via email - info@trunkstudios.com.au - that you wish to terminate the membership.

  • Provided we receive your cancellation notice via email to info@trunkstudios.com.au with at least 14 days prior to the designated billing date, your membership will end at the end of that bill period and no further payments will be deducted. Cancellation notice cannot be suspended.

  • Membership fees will be charged to your credit card or bank account weekly via Stripe.

  • It is your responsibility to ensure there are sufficient funds available to cover the weekly auto-debit.

  • TRUNK Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

  • If your weekly Direct Debit Membership payment can not be processed by Stripe (eg. due to change of card/details or insufficient funds), your Membership will be suspended until payment recommences. Stripe may charge you a declined processing fee. We will charge an additional $5 admin fee for every failed transaction.

  • All outstanding instalments will be passed onto debt collection. You are solely responsible for any additional charges that occur through debt collection and these will be added to your outstanding debt.

  • The terms and conditions of our third party biller Stripe form a binding component of your membership agreement. By purchasing an Unlimited Membership, or attending any class using an Unlimited Membership, you are deemed to have agreed to and signed the Stripe.

PRIVATE LESSONS

  • Payment for private lesson is required upon booking.

  • Out of consideration for all our teachers, a minimum of 24 hours is required to cancel or reschedule private lessons. This must be via email - info@trunkstudios.com.au

  • Cancellation over the phone or via social media won’t be accepted.

  • Cancellation or time change within 24hours will result in a 100% fee being charged. ‘No Show’ appointments are also charged at full price.

  • A cancellation prior to 24 hours in writing will result in the session being rescheduled at a mutually convenient time/day.

  • Arriving late will unfortunately limit the time allocated for your session; it will lessen the effectiveness and input from your teacher. As a courtesy to all our students all sessions are completed as scheduled.

  • Please note that all fees are non-refundable and non-transferrable.

  • You will need to contact your health fund to confirm your benefit entitlements and what you must do to enable a claim. The requirements and claim process may vary from one heath fund to another. Please note that it is up to you to find out the details required and make the claim to the health fund.