Have a question?
FREQUENTLY ASKED QUESTIONS, ANSWERED.
Can’t find the answer to your question below?
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Yes, absolutely! We have a large community of pre and postnatal clients. All of our classes are restricted in size, allowing us to assist and modify movements of our prenatal clients. We ask you to please avoid our high intensity classes like Reformer Dynamic and HIIT Pilates.
We recognise every trimester of pregnancy is different and each individual feels different throughout their pregnancy. All of our clients are encouraged not to compare themselves to others or push harder to keep up.
If you would like to discuss what Memberships and Class Pakckages are suitable for you, please get in touch with us at info@trunkstudios.com.au.
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Yes, gift vouchers are available to purchase in our TeamUp store here. You will be prompted to create an account to checkout and complete the purchase. Our team will reach out to you within 24 hours of purchase for the recipient's name and details. The online gift voucher will then be created with a personal short messenger and an individual code.
Gift vouchers are available to be purchased as class packages or with a $50 value.
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Congratulations on booking your first class with Trunk Studios! We can’t wait to welcome you.
Our COVID safety policy requires all clients to bring their own mat or large bath towel that covers the complimentary mats we have available at our studios. Please thoroughly wipe down all equipment at the end of your class.
We also recommend bringing a small towel and a bottle of water so you can stay hydrated.
For Reformer classes, please wear socks. We recommend grip socks which are available to be purchased at the studio.
Please arrive 10 minutes early so we can show you around the studio and explain everything to you. We will also go through any medical conditions you have or little niggles we should be aware of. Whenever you have a new class teacher, please inform them of these, as well as any injuries.
Wear clothing that is easy to move around in. To ensure you are comfortable during movement, clothes should be somewhat stretchy. We encourage you to wear clothing you feel confident in! This class experience is all about you!
Don’t forget to bring a smile and a positive attitude for a fantastic first class.
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We are delighted to hear you have decided to try something new and we are so excited to be part of this journey with you.
If you have never done Reformer before, you do not need to book a private lesson. Our class sizes are kept between 6-8 clients allowing our teachers to give beginners the attention and care they need.
For your first class, we recommend Reformer Align. A class curated specifically for beginners, clients recovering from injuries and prenatal clients.
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You can cancel a class through the momence app, or via our website with 6 hours notice.
Momence app:
Login to the app .
You will see your bookings, select a class and cancel.
TRUNK Studios website / desktop version:
Login to your account.
You are able to see all upcoming classes in the Dashboard tab which can be found via the Timetable page. You can also see a class directly in the Timetable.
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From time to time, our classes book out. Please do not worry! We find there is always a lot of movement within the 24 hours before a class commences. You are likely to get a spot if you add yourself to the waitlist.
If a spot becomes available four hours prior to the class commencing, you will be automatically pushed into the class. If a spot becomes available within four hours of the class commencing, you will be offered the class via email and will have 10 minutes to accept the spot.
For early morning classes, we recommend that you check if you were pushed into the class before you go to bed or cancel your waitlisted spot as you may be added to the class overnight.
If you have been added to a class, but cannot attend, please make sure you cancel your spot within 4 hours of the class commencing to avoid losing a credit.
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Yes. All memberships are able to be suspended up to two times per year for a maximum of four weeks each time. The minimum suspension period is 7 days.
Please send all suspension requests to info@trunkstudios.com.au with 7 days advance notice.
Suspension requests via social media, phone or in person are not accepted.
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All memberships have a minimum term. Please ensure the minimum term has been served before cancelling your membership. Your cancellation period is depending on your membership. Cancellation requests must be sent via email to info@trunkstudios.com.au.
Cancellations via social media, phone or in person are not accepted.