CLASS CANCELATION POLICY
Classes must be canceled with a minimum of 4 hours before class commencement. Classes must be cancelled through our booking system momence, either via the website or through the Android or Apple app.
Students on Unlimited passes/memberships who pre-book a class and fail to attend or cancel within less than 4 hours from class commencement, will incur a $15.00 no show fee/late cancel fee.
Students using a 2 & 3 Class Credit (Reformer/Mat & Yoga) memberships who pre-book a class but fail to attend will forfeit their class.
Students using a 2 & 3 Class Credit (Reformer/Mat & Yoga) memberships who pre-book a class but cancel the booking less than 4 hours prior to the class start time will forfeit their class.
Students using a New Client Offer, Drop-In or 5/10/20/50 Class Pass who pre-book a class but fail to attend will forfeit their class.
Students using a New Client Offer, Drop-In or 5/10/20/50 Class Pass who pre-book a class but cancel the booking less than 4 hours prior to the class start time will forfeit their class.
TRUNK Studios reserves the right to suspend your membership for up to 1 week if more than 2 classes are missed or cancelled late. Full Instalment fees are still due throughout that week
STUDIO ENTRY CONDITIONS
Please read through the terms and conditions on our website thoroughly before enrolling. When enrolling as a student of TRUNK Studios, you agree to the terms and conditions as laid out on the TRUNK Studios website trunkstudios.com.au.
While we endeavour to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice. Trunk Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
Teachers are subject to change without notice.
Please arrive 5-10 minutes before class as late entry will not be permitted. For security reasons the door to the studio is locked at the beginning of each class. No entry is permitted after the class-start time and leaving class early is strongly discouraged.
Please check in with your teacher before each class. TRUNK Studios is not responsible for the safekeeping of your belongings. TRUNK Studios has the right to refuse entry at anytime.
Payment needs to be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking. Credits can be in form of memberships or Class passes or drop in classes.
You agree that you have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to perform all yoga exercises.
Classes at TRUNK Studios may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.
You will follow all instructions given to you by TRUNK Studios teachers and you acknowledge that any failure to do so will be at your own risk and may cause injury.
TRUNK Studios is in no way liable for any injury, loss of property or death resulting from attending our studio.
By booking into a class you automatically agree to the above terms & conditions.
TRUNK Studios is not liable to refund, transfer or offer compensation of any kind for classes/workshops that are late, changed or cancelled for any reason, or if you are unable to attend a class for any reason or because it is full (or the teacher considers that it is full).
We accept Direct Debit, Mastercard and Visa only.
Faulty merchandise will be exchanged or refunded
All passes and memberships are non-transferable and may not be shared. They are valid for the period indicated regardless of Public Holidays or any other scheduled studio closure in that period.
Class passes become invalid after expiry.
Class passes/memberships prices may increase from time to time to reflect increases in studio costs.
Intro offer trial passes/New Client Offer are not entitled to attend workshops as part of the intro offer.
You must keep TRUNK Studios informed of any change in your contact details, bank accounts or credit card details for payment, or any other information relevant to your Membership.
Your email details will be entered into our secure database upon signing up to a class/workshop. If you prefer not to receive email updates, then please unsubscribe from further communication.
Occasionally photos/video may be taken of the studio and/or classes for promotional work. Please advise at the time if you do not wish to be photographed/videoed.
There are further and more specific terms and conditions (see below) that relate to our Introductory Offers, 5 Class Passes, 6 Month Unlimited Passes, Unlimited Memberships and Private Lessons. By purchasing any of these passes or memberships, or attending any class using one of these passes or memberships, you acknowledge and agree that you have read, understood and agreed with those further terms. That said, emergencies and other extenuating circumstances however, will be taken into consideration on a case-by-case basis by the owners of Trunk Studios.
Passes and memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their pass or membership permanently.
SECURITY
Your personal and payment information security is highly important to us at TRUNK Studios. We take website and credit card security extremely seriously and have in place security measures that provide the highest level of protection available.
All credit card details are encrypted and never made visible.
The payment gateway uses EV SSL Certificates to protect all transaction details, ensuring that credit card and customer data is safe.
We do not store your credit card details.
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at info@trunkstudios.com.au
DISCLAIMER
This website has been compiled by TRUNK Studios and the content provided is for information purposes only. While care has been taken in its preparation, TRUNK Studios does not guarantee or warrant the reliability, accuracy or currency of the information. Information should not be used without checking appropriate sources and/or obtaining professional advice where required. Trunk Studios will not be held liable for any loss, damage, cost or expense incurred from the use of information provided.
COPYRIGHT
Unless otherwise indicated, TRUNK Studios owns all copyright of the material on the Website. All registered or unregistered trademarks used on the Website are the property of their respective owners.
All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to TRUNK Studios. Except for viewing the content for your own personal non-commercial use, TRUNK Studios does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.
PRICING
All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($).
Prices, products and offers include GST.
All prices are correct at the time of online publication. Prices are subject to change without notice.
All items are promoted in good faith to be available at the time of ordering.
Sale items are only available at the lower price during the sale period. All Sale Periods are limited to 7 days unless otherwise stated in the promotion
Limited Stock Promotions are only available until stock lasts. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.
We reserve the right to amend prices and printing errors.
Prices may increase from time to time to reflect increases in cost and benefits.
All purchases are final. TRUNK Studios does not offer refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, injury, illness, change of address or any other reason.
TRUNK Studios reserves the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a members account.